Why do I need your services?

There are three main benefits to using our freight auditing and payment services:

  1. We save you money by auditing your freight bills before payment. Our average audit savings is $4.25 for each non-parcel freight bill that we audit.
  2. Your administrative expenses are reduced since you no longer have to process and pay numerous carrier bills. Recent independent studies have shown that the cost for you to audit and process a single bill is estimated to be $13. Our fees are under $1.
  3. We capture all of your logistics information during the auditing process. This information is now available for reporting and analysis to help you run your business more effectively.

Where are you located?

Our corporate headquarters and processing facility is located in Amherst, NY.

How long have you been in business?

National Traffic Service has been providing the highest quality freight bill auditing, payment and information processing services for major corporations throughout the United States and Canada since 1956.

What are your fees?

Our fees are based on a number of factors including freight bill volume, mode (LTL vs. parcel) and whether the bill is received electronically or as a hard copy. The savings as a result of our audits usually average 4-5 times what our fees are.

What modes do you audit?

We audit all modes of domestic and international freight including parcel, LTL, truckload, rail, ocean, airfreight, household goods, passenger, freight forwarders, and brokerage invoices.

Is it difficult to use your on-line service to run reports over the Internet?

It takes only a few minutes to learn how to create queries and run standard and customized reports on-line.

I am concerned about people seeing my account information.

All of our client data is user name and password protected, ensuring the highest level of confidentiality.

If I utilize your services, how quickly will my carriers get paid?

Utilizing an auditing and payment service can actually speed up the payment process through EDI transactions. The normal cycle time from carrier invoicing until your carriers receive their check is usually 2-3 weeks.

What if I have a question or need help with something?

You’ll be assigned a client service representative who will help you with any issues or questions that you may have.

Is it difficult to begin utilizing your services?

Implementing your account is really fairly easy. We do this all of the time. You would provide us with your carrier rates and agreements, shipping locations, business rules, etc. We’ll provide a letter to send to your carriers to notify them of the change in billing address. We set up all EDI communications with your carriers to receive EDI invoices. Normal implementation time is 30-45 days.